Recently, the Quality Supervision Bureau of the 12365 complaints and reporting center revealed that when it issued the quality warning on the 5th of this year, it was revealed that during the acceptance of LCD color TV complaints, it was found that many consumers’ legitimate claims were not met. It is recommended that relevant departments should revise the “Three Guarantees†color TV as soon as possible. Provisions, and remind consumers to buy liquid crystal color TV, should understand the details of the company promised "Three Guarantees", including the whole machine and the main components of the "three guarantees" period.
LCD TV is not a color TV?
The current "Regulations on the Responsibility of Some Products for the Three Guarantees" clearly states that "color TVs" are included in the "Three Guarantees Catalogue of Products (First Batch)", but consumers are required to provide after-sale services to LCD TVs according to the "Three Guarantees Regulations." In service, it was often rejected by manufacturers or merchants. The reason was that the "Three Guarantees Regulations" was implemented in 1995 when there was no LCD TV on the market.
Some manufacturers argued that "color TV sets" in the "Three Guarantees Regulations" list are limited to traditional CRT color TVs and not LCD TVs. In a word, "LCD TVs are not color TV sets." "12365" believes that operators The above reasons are incorrect. Color TV is the name of the product category. All TVs with color display function are color TVs. The scope of delimiting the color TV set with the “Three Guarantees Regulations†is not only without legal basis, but also does not meet the common sense of life. . LCD color TVs are color televisions and the “Three Guarantees Regulations†should apply.
LCD screen is not the main component?
According to the "Three Guarantees Regulations," the "three guarantees" of color TVs are valid for one year and the main parts are three years. The most controversial issue in the current quality complaint is whether the LCD screen is the "main component". Because this issue directly determines that the expensive LCD screen can enjoy one-year or three-year “Three Guarantees†services, it has a great impact on consumer rights.
From the perspective of the importance of the realization of LCD color TV function and the proportion of the overall price structure, the LCD screen should obviously belong to the "main components." However, at present, there are legal obstacles to recognize this point: The "Three Guarantees Regulations" clearly states that the "main components" of color televisions include picture tubes, line output transformers, high-frequency heads, and integrated circuits. Obviously, the above major components are all for the color TV of the picture tube.
"12365" pointed out yesterday that although the "Three Guarantees Regulations" could not meet the "Three Guarantees" requirement for LCD TVs, the current regulations are still the legal basis for handling complaints on the quality of LCD TVs and are based on operators' The screen's "Three Guarantees" promises to be handled.
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