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Behind the active trading in the market is hidden a lot of embarrassment. Recently, the consumer Mr. Wang encountered a lot of trouble when he returned the undecorated materials to the merchants. Businesses will have to verify the amount of invoices for a while, and then they must request to return to the Treasury, toss for a long time before returning those building materials. For this return experience, Mr. Wang deeply expressed his feelings: Compared with the enthusiasm of shopping for home delivery, the return process is a bit too much trouble.
Mr. Wang left some tiles, flooring, sealant and other decoration materials after the home renovation. According to the promise of the merchant at the time of purchase, these materials can be refunded at the original price if they are not used. However, when Mr. Wang brought the remaining tiles to the seller, he was told that because the store did not have the right to handle the return, the tiles must be pulled to the warehouse. After the return certificate was issued by the specialist, the original price could be refunded.
In the absence of negotiations, Mr. Wang had to return the tiles to the warehouse with a taxi and tossed it for nearly two hours before finally getting a refund. Sales staff "helplessly" said that the company has a special return policy, does not allow stores to directly handle refunds, otherwise it is very confusing. When Mr. Wang retired his sealant, he encountered difficulties again. The sales staff stated that they could return the goods at the purchase price, but they must produce the invoice or receipt at the time of purchase. However, Mr. Wang did not bring the bills to him at the time, and the sales staff said he was very difficult and could not handle the return. Finally, under the compromise of Mr. Wang, the merchant recovered the sealant at a low price.
It is understood that the current business also launched sales promotion methods such as free shipping, discounts, and upstairs services for sales. However, these pre-sales quality services have shown a change in after-sales service. In particular, the procedures for returning goods are cumbersome, causing a lot of trouble for consumers.
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